HOLIDAY SALE UP TO 25% OFF SELECT PRODUCTS
FREE SHIPPING ON U.S. DOMESTIC ORDERS OVER $99.00

Shipping + Returns

DON’T LOVE IT? RETURN IT FOR FREE.

IF YOU DON’T LOVE YOUR ITEM(S), YOU CAN SEND THEM BACK FOR A REFUND (FEES MAY APPLY) OR STORE CREDIT WITHIN 30 DAYS OF ORDERING. IF POSTMARKED AFTER 30 DAYS, WE WILL REFUSE AND RETURN ITEMS AT THE CUSTOMER’S EXPENSE.

 

STEP 1: EMAIL US AT SUPPORT@IGWM.CO TO SUBMIT A REFUND REQUEST. PLEASE INCLUDE YOUR ORDER # AND REASON FOR RETURNING.

STEP 2: DOWNLOAD PREPAID RETURN LABEL THAT WE PROVIDE AND IMMEDIATELY SHIP YOUR ITEMS BACK TO US.

STEP 3: YOUR RETURN WILL BE PROCESSED WITHIN 3 BUSINESS DAYS OF BEING DELIVERED TO IGWM.

QUALIFICATIONS

-APPAREL MUST NOT BE WORN, WASHED OR ALTERED.

-NO VISIBLE SIGNS OF USE INCLUDING DEODORANT STAINS/COSMETIC STAINS, PERFUMES/SCENTS, ANIMAL HAIR, ETC.

-JEWELRY ITEMS MUST ALSO BE RETURNED IN THE SAME CONDITION THEY WERE RECEIVED.

SALE ITEMS ARE FINAL. GIFT CARDS ARE NON-REFUNDABLE. ORDERS PLACED USING A DISCOUNT CODE ARE ELIGIBLE FOR STORE CREDIT ONLY.

INTERNATIONAL ORDERS

INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR FREE RETURN SHIPPING. 

FULL REFUNDS

AFTER YOUR RETURN HAS BEEN PROCESSED, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE FUNDS TO BE SHOWN ON YOUR BANK STATEMENT.

ITEMS PURCHASED USING A DISCOUNT CODE/ON SALE

ORDERS PLACED USING A DISCOUNT CODE OR SALE ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY

LATE RETURNS

CUSTOMERS HAVE 30 DAYS TO SEND BACK PURCHASES MADE AT IGWM.CO. RETURNS POSTMARKED AFTER 30 DAYS WILL BE REFUSED AND SENT BACK AT THE CUSTOMER’S EXPENSE.

PREPAID RETURN SHIPPING LABELS

PREPAID RETURN LABELS MAY ONLY BE USED ONCE. LIMIT 1 PREPAID RETURN SHIPPING LABEL PER ORDER. THE LABEL IS ONLY TO BE USED TO RETURN THE ORDER IT WAS CREATED FOR.

RETURN PACKAGING

PIECES MUST BE SENT BACK IN ORIGINAL MAILER OR A PACKAGE OF EQUAL WEIGHT. FOR PACKAGES SHIPPED IN PRIORITY FLAT-RATE ENVELOPES, RETURN PIECES USING THE INCLUDED POLY-MAILER. DO NOT SHIP PIECES BACK USING A PRIORITY ENVELOPE. ANY POSTAGE DUE INCURRED FROM A IMPROPER PACKAGING WILL BE DEDUCTED FROM THE REFUND AMOUNT.

EXCHANGES

WE OFFER EXCHANGES ON ALL OF OUR PRODUCTS. RETURN QUALIFICATIONS APPLY FOR ANY AND ALL EXCHANGES. WE ARE NOT RESPONSIBLE FOR ANY SHIPPING COSTS ON ANY EXCHANGE.

WE WILL PROCESS YOUR EXCHANGE AND SHIP YOUR NEW ITEMS OUT WHEN YOUR OLD ITEMS ARE RETURNED. PLEASE ALLOW 2-3 DAYS FOR YOUR EXCHANGED ITEM(S) TO BE SHIPPED TO YOU.

PLEASE EMAIL US AT SUPPORT@IGWM.CO TO START THE EXCHANGE PROCESS.

NON-QUALIFYING RETURNS

RETURNS THAT SHOW ANY SIGNS OF WEAR, DAMAGE, SCENTS, OR ALTERATIONS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR EXPENSE. A 10% RESTOCKING FEE WILL BE WITHHELD FROM ANY RETURN RECEIVED WITHOUT IT’S ORIGINAL PACKAGING OR TAGS.

SHIPPING CHARGES

ALL SHIPPING CHARGES, GIFT CARDS, AND STORE CREDITS ARE NON REFUNDABLE AND NON TRANSFERABLE.

LOST/DAMAGED RETURNS

WE ARE NOT RESPONSIBLE FOR LOST/ DAMAGED RETURNS OR PACKAGES. IT IS THE CUSTOMERS RESPONSIBILITY TO FOLLOW ALL DIRECTIONS - IF THE PACKAGE IS SENT BACK TO YOU WITH POSTAGE DUE, IT IS THE CUSTOMERS RESPONSIBILITY. IGWM WILL NOT REIMBURSE ADDITIONAL CHARGES.

CHARGEBACKS

ANY FALSELY FILED CHARGEBACKS WILL BE SUBJECT TO A $10 FEE. THIS FEE COVERS THE COST OF REFUTING AN INVALID CHARGEBACK.

FALSE CLAIMS

FALSE CLAIMS REGARDING DEFECTIVE PIECES WILL RESULT IN THE PIECE BEING RETURNED TO THE CUSTOMER, AT THE CUSTOMER'S EXPENSE.

DEFECTIVE/INCORRECT ITEMS

DEFECTIVE ITEMS MUST BE REPORTED TO CUSTOMER SERVICE (SUPPORT@IGWM.CO) WITHIN 24 HOURS OF DELIVERY TO ENSURE YOUR EXCHANGE IS PROPERLY PROCESSED. THE PIECES MUST BE SENT BACK TO US WITHIN 7 DAYS OF RECEIVING A RETURN SHIPPING LABEL.

OTHER

IF YOU RETURN OVER $300 IN A 3 MONTH PERIOD, YOU MAY BE SUBJECT TO A MODIFIED RETURN POLICY. WE WILL CONTACT YOU DIRECTLY VIA EMAIL IF YOU ARE NO LONGER ELIGIBLE FOR OUR GENERAL RETURN POLICY. WE WILL HAPPILY REPLACE ANY PIECE THAT DOESN'T ARRIVE IN PERFECT CONDITION, PLEASE NOTIFY US WITHIN 24 HOURS OF DELIVERY.

SHIPPING // INFO

DELIVERY TIMES

DELIVERY TIMES SHOWN AT CHECKOUT ARE AN ESTIMATE. WE DO NOT OFFER MONEY-BACK GUARANTEES.

PROCESSING TIMES

FOR APPAREL ORDERS, PLEASE ALLOW 2-3 BUSINESS DAYS FOR US TO PROCESS AND SHIP YOUR ORDER. AFTER WE PROCESS YOUR ORDER, YOU WILL BE SENT A SHIPPING CONFIRMATION VIA EMAIL WITH TRACKING FOR YOU ORDERS.

FOR JEWELRY AND OTHER PRODUCT CATEGORIES, PLEASE ALLOW 5-7 BUSINESS DAYS FOR PROCESSING. ALL OTHER CATEGORIES OTHER THAN APPAREL ARE HANDMADE ITEMS, AND NEED ADDITIONAL TIME TO ENSURE THAT YOUR PRODUCTS ARE PERFECT WHEN THEY GET TO YOU.

IF YOU ORDER FROM BOTH CATEGORIES, PLEASE ALLOW 5-7 BUSINESS DAYS FOR PROCESSING AND SHIPPING.YOUR ITEMS WILL AUTOMATICALLY SHIP TOGETHER. IF YOU WANT YOUR APPAREL ITEM(S) TO SHIP FASTER, YOU WILL NEED TO PLACE TWO SEPARATE ORDERS.

INTERNATIONAL ORDERS

There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by IGWM. If you refuse the order, you will not be refunded by IGWM.

UNDELIVERABLE PACKAGES

IF YOUR PACKAGE IS MARKED AS “UNDELIVERABLE” OR “RETURN TO SENDER”, A RE-SHIPPING FEE WILL BE REQUIRED.

INCORRECT ADDRESS

CUSTOMERS ARE RESPONSIBLE FOR ENTERING THE CORRECT SHIPPING ADDRESS AND ARE ENCOURAGED TO CHECK THEM PRIOR TO SUBMITTING AN ORDER. ONCE A PACKAGE HAS SHIPPED, WE CANNOT REDIRECT IT. WE ARE NOT RESPONSIBLE FOR, OR ABLE TO REFUND OR REPLACE ORDERS SHIPPED TO THE WRONG ADDRESS.

RETURNED/REFUSED ORDERS

IF YOU WOULD LIKE TO CANCEL AN ORDER THAT HAS BEEN REFUSED OR RETURNED TO US, THE ORIGINAL SHIPPING COST WILL BE DEDUCTED FROM YOUR REFUND AMOUNT AS WELL AS A 10% RESTOCKING FEE.